Returns & Exchanges

At Rokid, we want you to be completely satisfied with your AR experience. If you are not happy with your purchase, you can return your items within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via the online portal or email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the device in its original packaging, including all cables, accessories, and manuals to ensure the item is eligible for a full refund.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the condition of the hardware, we will process your refund to your original payment method within 5-7 business days.